Delivery

Customers pay postage on the basis of their location . We do not make any profit on the postage. In order to offer most affordable rates to our customers. We offer delivery by Aust post or by various courier companies.

Permission to leave – By placing an an order with us you agree to have the item/s left at the front door (side door, verandah, etc) in the event that no one is home to sign for and receive the item/s or for any other reason. You also agree to accept the risk this may involve.  All deliveries are conducted on weekdays.

Items are dispatched within 1-2 business days after payment has been cleared. Please allow for 5-7 business days for all metro deliveries. Please message us your postcode if you are unsure about the delivery area. Please note that delivery to some locations in Western Australia, Tasmania and Northern Territory can take up to 3 weeks.

Items will be shipped to registered address on provided by the customer. Please ensure accurate and up to date information is provided upon checkout including preferred contact number for couriers. All delivery services are conducted with trusted external couriers.

If the delivery address for your order is to a business please mention its name in the company box of the delivery details section. By doing this the courier will know to only deliver during business hours (9 to 5pm.). For example instead of provide street address provide name of business eg. Instead of 12 Page Street , write down the name of office eg  Florey Primary School- “deliver to front office”

 

PO BOXES – PARCEL LOCKERS- Please do NOT place an order using a PO Box address / Parcel locker. Please email us first before ordering to see if its possible. Australia Post  can deliver smaller items to PO boxes but these orders may require an extra freight payment to be arranged.

Delivery Time:   Please note that any transit times displayed for listings are estimates only and we are not the courier company, so once a delivery is in their hands, control of delivery passes to them. If your delivery is delayed we will of course assist where possible to track and trace the delivery status.

Shipping costs can be discounted if you are purchasing multiple items. Please follow the correct procedure for requesting a combined invoice and do NOT pay for items until you receive an invoice from us. We are unable to apply retrospective discounts to orders once check-out has been complete

We carefully check and package orders prior to dispatch and you can rest assured that we therefore have a very low rate of breakage in transit. Breakages can be replaced or refunded.

Some couriers, may leave a calling card requesting you pick up your order from the post office or courier depot. Usually the courier will be given authority to leave your parcel but if its not safe to do so or for some other reason the courier may decide to leave a calling card instead. When this happens you may need to go to the appropriate post office or depot to pick up. We are not liable if the courier fails to follow the authority to leave we give.

If you have any other question regarding delivery, please send as an email, we will try to reply asap.